Privacy Policy

About this Privacy Policy

Wd-40 Casino respects the privacy of players and aims to handle personal information in a fair, transparent and secure way. This policy applies to information collected through the website, account services, customer support communications and related online features. It is intended to give you a general understanding of the information that may be handled and the reasons it may be required.

By using the website or opening an account, you should read this Privacy Policy together with the applicable website terms and any notices shown at the time information is collected. Some services or features may provide additional privacy information. Where that happens, the additional notice should be read with this policy.

The information handled by an online casino can vary depending on how you use the website, the services you request and the legal checks that apply to your account. You may choose not to provide certain information, but this may mean that an account cannot be opened, a transaction cannot be completed or some services cannot be provided.

Information you provide

• Account details, such as your name, date of birth, residential information, username and other information needed to create and manage an account.
• Contact information, such as an email address or other details used to communicate with you about your account, requests or service activity.
• Verification documents and related information, where identity, age, residence or other account checks are required.
• Payment and transaction records, including deposits, withdrawals, gaming activity, transaction references and information needed to investigate or reconcile payments.
• Messages and information you provide when contacting customer support, making a request, reporting an issue or providing feedback.
• Marketing preferences, including whether you have agreed to receive promotional communications and your choices about those communications.

Information collected and how it is used

Wd-40 Casino may collect information directly from you, automatically from the device or browser you use, and from service providers that help operate the website or complete requested checks. Information may be combined where this is reasonably necessary to keep an account accurate, provide services, protect the website or meet legal and operational requirements.

Device, technical and cookie information

When you use the website, technical information may be recorded. This can include your IP address, browser type, device type, operating system, language settings, pages visited, approximate access times, referring pages, interaction information and security or diagnostic data. This information helps the website function properly, identify technical problems, understand general use and protect accounts and services.

Main purposes for using information

• To create, verify, maintain and administer your player account.
• To provide casino services, process account activity and respond to your questions or requests.
• To confirm identity, age and other account information where checks are required.
• To detect, prevent and investigate fraud, money laundering, unauthorised access, payment abuse, collusion and other harmful or unlawful activity.
• To process deposits, withdrawals and other transactions, and to keep accurate financial and account records.
• To maintain the security, availability and performance of the website, including troubleshooting and monitoring for suspicious activity.
• To meet legal, regulatory, tax, accounting, record-keeping and responsible gambling obligations that apply to the services.
• To understand website use, improve features, test performance and develop a more reliable player experience.
• To send service messages, account notices, security alerts and other communications needed to operate the account.
• To send marketing communications where you have provided consent or where another permitted basis applies, subject to your communication choices.

Personal information should only be used for legitimate and relevant purposes connected with the operation of the website, the provision of services, security, compliance or communication with you. Information may also be used to enforce applicable terms, protect the rights and safety of players and others, or respond to lawful requests.

Verification and anti-fraud checks

Online gambling services may need to carry out identity, age, payment and account checks. These checks can involve reviewing information supplied by you, checking account activity and assessing information connected with a device, payment method or transaction. The purpose is to protect players, help prevent fraud and unauthorised use, and support compliance with applicable obligations. A request for additional information may be made when a check cannot be completed using the information already available.

Cookies, service providers and security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or pieces of information saved on your device that can help remember settings, keep sessions working, support security, measure website performance and understand how features are used. Some cookies may be necessary for account functions, while others may support analytics, preferences or relevant communications.

You can manage, restrict or remove cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended or some account features may be less convenient. Browser controls can vary, so you should review the settings and help information for the browser or device you use.

Sharing information

Information may be shared with carefully selected service providers where they need it to perform services connected with the website. Depending on the service, these providers may assist with payment processing, identity and verification checks, fraud prevention, technology, hosting, security, customer support, communications, analytics, accounting or other operational functions. Providers should only receive information that is relevant to their role and should handle it according to appropriate instructions and safeguards.

Information may also be disclosed where reasonably necessary to comply with a lawful request, court process or applicable obligation; to protect the website, players or other people; to investigate suspected fraud or misuse; or to establish, exercise or defend legal rights. If business operations change, information may be transferred as part of a permitted business transaction or service arrangement, subject to appropriate handling requirements.

Some service providers may process information in countries other than Australia. Where information is handled outside Australia, reasonable steps should be taken to support secure processing and appropriate protection, while recognising that privacy rules in another country may differ from those in Australia.

Security of information

Reasonable technical, administrative and organisational measures may be used to protect information against loss, misuse, unauthorised access, alteration or disclosure. Security measures can include access controls, authentication, monitoring, encryption where appropriate, staff procedures and provider requirements. No website or online transmission is completely risk-free, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

Your privacy rights and choices

You may have rights and choices concerning the personal information held about you. These rights can depend on the nature of the request, the information involved and applicable legal requirements. Wd-40 Casino will consider reasonable requests and may need to confirm your identity before providing information or changing account details. This helps protect your account from unauthorised requests.

How to make a data request

To exercise your privacy rights, contact support@wd40casino-online.click and explain your request. You can use this email address to ask for access to personal information held about you, correction of inaccurate or incomplete information, deletion of your personal information, or withdrawal of consent to marketing communications. Please provide enough information for the request to be understood, but do not send unnecessary sensitive information in an email.

• Access: ask for information about the personal data held about you and, where appropriate, a copy or explanation of that information.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected or updated.
• Deletion: ask for personal information to be removed where there is no continuing lawful or operational reason to retain it.
• Marketing consent: withdraw consent to marketing communications at any time. You may also use an unsubscribe option included in a marketing message where one is available.
• Questions or concerns: ask how information is collected, used, shared or protected, or raise a concern about the handling of your information.

Withdrawing marketing consent will not normally affect service messages needed to operate your account, process transactions, provide security information or respond to your requests. You may still receive important non-promotional communications while your account is active or while a service issue is being handled.

Account closure and retention

You may ask for your account to be closed through the available support process. Closing an account does not automatically mean that every record can be deleted immediately. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law or for other permitted purposes, including resolving disputes, preventing fraud and maintaining accurate records. When information is no longer needed, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

A deletion request may therefore be limited where retaining particular information is necessary to meet a legal obligation, complete a transaction, protect security, investigate misuse, establish or defend a claim, or maintain records that cannot lawfully be removed. If a request cannot be fully completed, the reason should be explained in general terms where appropriate.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, security practices or applicable requirements. The latest version will be made available on the website and will show the current policy content. You should review this page occasionally, particularly before using services after a significant update. Continued use of the website after an update may indicate that you have read the revised information.